Warranty Information

This warranty is solely and entirely applicable to all HP storage products (only to the extent of those mentioned in Article 1 hereof; hereinafter referred to as “Products”),
and supersedes all other warranties and representations, whether in oral or written, between you and HP.

1. Applicable Products and Terms of Warranty

Note 1 : The SSD is based on the TBW or Warranty period.
Note 2 : HP reserves the right to determine which products are eligible for repair.

1.1 HP Gaming Memory :
HP Gaming Memory is covered by three-year warranty commencing from the purchase date.

1.2 HP Gaming SSD :
HP Gaming SSD are covered by a five-year limited warranty commencing from the purchase date.

* Note : In the event that a law or regulation of a particular country/region requires a warranty with specific terms for Products, HP shall, in such country/region, provide warranty
services to those local consumers in accordance with such law or regulation.

2. Warranty Service

2.1 Subject to the terms and conditions hereunder, HP provides, without any charges or fees, replacement or repair services to our customers for defective Products within the applicable warranty term (hereinafter referred to as "Warranty Service"). The warranty term commences from the original purchase day. If Warranty Service is needed, any documentation which is able to prove the original purchase day should be provided. If the original purchase day cannot be determined, the commencement of the warranty term will be determined by HP according to the Product serial number.

2.2 Please contact the local reseller where the purchase was made for help. Or you may, at your option, make a Warranty Service Request on webpage. Through your request on the webpage, we will provide Warranty Service.

2.3 Please note that:
(1) HP may replace the defective Product with a spare product from stock as in lieu of repairing the Product, and after replacement, HP may at its sole option dispose of defective Products. Therefore, in this case, the repaired Products you receive may not be the original Products you sent for Warranty Service, and the original Product will not be returned back to you as well.
(2) In the event that production of the Product has been discontinued or factory repair service is no longer provided, HP will, at its sole discretion, offer a substitute in equivalent level or class for such Product instead.

3. Scope of Warranty and Disclaimer

3.1 This Warranty does not apply to defects or damages to Products caused by human error-related factors or any other non-ordinary factors, including but not limited to :

(1) Products without a valid warranty card, proof of purchase, or a copy of the relevant purchase documentation, or products with altered, modified, or tampered purchase records.

(2) Products that have been modified, disassembled, repaired, or serviced without prior written authorization from BIWIN.

(3) Products with damaged, worn, removed, missing, altered, or unreadable capacity labels, serial numbers, or SN labels.

(4) Products with physical damage, including but not limited to bent or deformed connectors, damaged interfaces, cracked or deformed housing, or other damage caused by external force.

(5) Failures or damage caused by improper maintenance, operation, or handling that does not comply with the instructions provided in the product documentation.

(6) Damage caused by force majeure events or other causes beyond normal operating conditions, including but not limited to natural disasters (such as floods, fires, earthquakes, lightning strikes, and typhoons), misuse, abuse, or accidental damage (such as drops, impacts, cracks, or crushing), failures caused by the computer system, host device, or interface, negligence (such as liquid damage, loss, or improper storage), or improper installation, use, maintenance, storage, repair, or other usage that does not comply with the product documentation.

(7) Damage caused by the use of pirated software, malware, viruses, or other malicious programs, or by virus removal, system recovery, or similar operations.

(8) Damage caused by physical, electrical, or electromagnetic stress or interference, unstable power supply, improper use, lightning, static electricity, fire, or other external factors beyond normal operating conditions.

(9) Damage caused by exposure to or storage in improper environmental conditions, including but not limited to excessive heat, extreme cold, high humidity, or other unsuitable storage environments.

(10) Damage or loss caused by improper packaging, handling, or transportation during shipment to a BIWIN-authorized service center.

(11) Failures or damage resulting from use beyond the product's intended specifications, including but not limited to research and development, industrial production, professional testing, or any other non-standard applications.

(12) Issues that cannot be reproduced or verified through BIWIN's standard diagnostic procedures, or cases where no defect is found after inspection.

(13) Normal wear and tear of the product. Failures caused by excessive write operations, including reaching the product's rated endurance limit (TBW), are deemed after the end of product life and are not covered under this warranty.

Exception of warranty

3.2 NEVER does this Warranty apply to the recovery or back-up on any digital data in the Product. HP does not guarantee the completeness of digital data stored in the Product during and after Warranty Service, and is not liable for any damages or losses of digital data stored in repaired Products. Furthermore, HP shall in no event be liable for, during the delivery of the Product, any damages to the Product and any losses of digital data stored in Products. Consequently, before sending the Product to HP for Warranty Service, if it is equipped with storage function, it is suggested that you make a back-up of your digital data from the Product and remove those digital data from the Product.

3.3 To the extent that applicable laws or regulations allow, in no event shall HP be liable, under this Warranty, for any losses of profit, anticipated savings and digital data, or indirect, incidental or consequential losses or damages caused by Products.

3.4 HP manufactures consumer and business-class Products. Since Products are not designed for extreme precision technology or absolute safety applications, it is not recommended to apply the Products in life support machines or other emergency equipment, which may lead to personal injury or death if such equipment is defective or suffeers a breakdown, including but not limited to medical or medical-related equipment, military or military-related equipment, aircraft, traffic control equipment, disaster prevention systems, combustion control system, nuclear energy system, and so forth. HP shall not be liable for any personal injury or death, or any loss or damages to property arising from such kind of application mentioned above.

3.5 HP makes no other warranties, including any warranty of merchantability or fitness for a particular purpose, whether expressly or impliedper the Products. In the event that any law or regulation of a particular country/region prohibits the exclusion of implied warranty (i.e. warranty of merchantability and fitness), the terms of HP's implied warranty shall be subject to such laws/regulations or the Warranty term hereunder, whichever is shorter.

Region or Country	Service Center Name	Address	Tel./E-mail
中国 (China)	惠普中国金牌服务中心	北京市朝阳区望京广顺南大街8号利星行中心A座5层 100102	800-819-1232 400-603-1232 Ext 3 pps-css-support@hp.com
한국(Korea)	HP SSD Warranty Service	No.7, 3rd Floor, 21 Dong, Sunin Plaza, 181, Saechang Ro, Yongsan Gu, Seoul, Republic of Korea	+82-070-7757-8499 support@troycnc.com
	HP SSD 보증서비스	서울특별시 용산구 새창로 181 선인상가 21동 3층 7호
Singapore	HP SSD Warranty Service	178 Paya Lebar Road #02-01 Singapore 409030	+65-6-4944886 Darren@kairaglobal.com
日本國 (Japan)	HP SSD保証サービス	〒101-0032 東京都千代田岩本町 3-9-5 K.A.I.ビル3F	+81-3-6670-6848 hp.ssd.support@princeton.co.jp
North America (U.S., Canada)	HP SSD Warranty Service	16610 Gale Ave, City of Industry, CA 91745 USA	+1-844-517-8295 support@multipointe.com
Latin America	HP Storage Warranty Service	Miami, FL 33172, U.S.A.	+1-305-456-3288 Soporte.HP@biwintech.com
Deutschland (Germany)	HP SSD Warranty Service	Rheinland-Pfalz Germany	Support.EU@biwintech.com
Türkiye (Turkey)	HP SSD Warranty Service	Hobyar Mh. Mimar Kemalettin Cd. No:4 Sirkeci İstanbul	+90 (212) 528 28 08 hp.ssd.support@remgsm.com
الإمارات العربية المتحدة (UAE)	HP SSD Warranty Service	Khalid ben Walid Street, Al Mankhool Al Fardan Building Office No.# 305 Dubai, UAE	+971-4-3864649 info@gstdxb.ae
All other territories	HP SSD Warranty Service		info@biwintech.com